Why You'll Love the SedaSilk™ Dream Veil

• Made from 100% Mulberry silk
• Soft, breathable comfort for sensitive facial skin
• Naturally thermoregulating for hot or cold temperatures
• Helps keep skin fresh and comfortable compared to synthetic fibers like polyester or abrasive natural fibers like cotton
• Lightweight breathable nose cover for sleeping, travel, cycling, and outdoor comfort
• Adjustable flexible straps designed for pressure-free wear
• Cozy support for cold air, dry environments, wind, and daily wellness routines
• Elegant unisex design for both women and men
• Naturally protects you from wind, pollution, dust, and sun exposure with a remarkable UPF 50+ rating

Experience the soothing softness of natural silk and elevate your everyday comfort ritual with the Diana Izabel SedaSilk™ Dream Veil.

Shipping Policy

At Diana Izabel, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping policies.

1. Shipping Methods and Timeframes
We offer several shipping options to meet your needs. Shipping times and costs vary depending on the destination and the shipping method chosen at checkout. Estimated shipping times are as follows:

• Standard Shipping: 4–11 business days
  

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.

2. Shipping Fees
Shipping fees are calculated at checkout based on the delivery address, weight, and size of the items in your order. Orders over $41.99 may qualify for free shipping (subject to exclusions).

3. Order Processing
Orders are processed and shipped within 1–3 business days of being placed. Please note that orders are processed Monday through Friday, excluding holidays. If there are any delays in processing your order, we will notify you promptly.

4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier's website.

5. Shipping Restrictions
Currently, we ship to the following locations:
U.S. (excluding Alaska and Hawaii) and many international locations. If you'd like your country added to this list please send us an email with your request at dianaandizabel@gmail.com and we'll do our best to accommodate you if possible.

We do not ship to the following locations:
For most accurate information please input desired shipping address into checkout to see if your region is covered. Also, if you notice that your country is not able to be shipped to at the moment send us an email at dianaandizabel@gmail.com and we'll do our best to accommodate you if possible.

6. International Shipping
For international orders, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for information on import regulations and potential fees before placing an international order.

7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.

8. Lost or Damaged Packages
We take every precaution to ensure your package arrives safely, but in the event that your package is lost or damaged during transit, please contact us at dianaandizabel@gmail.com immediately. We will work with the carrier to resolve the issue and, if applicable, send a replacement or process a refund.

9. Delivery Issues
If your package is marked as delivered but you have not received it, please check with your neighbors, household members, or local carrier. If you are still unable to locate it, contact us within 3 days so we can assist you in resolving the matter.

10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. When changes are made, the updated policy will be posted on this page with a new effective date.

11. Contact Us
If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at:

Diana Izabel

dianaandizabel@gmail.com

No Returns, Only Exchanges

We do not accept returns unless the item is damaged in transit. We do offer exchanges only if there's an issue with the product, such as a defect.

Damaged or Defective Items

If your product arrives damaged or defective, we will gladly replace it. Simply contact us with a photo of the damage or defect within 7 days of receiving the item, and we will get a replacement sent to you at no additional cost.

Return Shipping Costs

Return postage is the responsibility of the customer for all exchanges. If there is an exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.

Conditions for Exchanges

To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Exchanges are accepted within 7 days of receipt of your order. Items that were delivered to an incorrect address due to customer error are not eligible. Exchanges will only be processed when the original item is received back to us.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, intimate or sanitary products, and custom-made items. Please contact us if you have any questions about your eligibility for an exchange.

Incorrect Address Provided by Customer

It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.

Lost Packages

We are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.

Replacement Limitations

Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.

Photos of Damaged Items

Customers must provide multiple photos of damaged or defective items from different angles, including the original packaging. This helps us process claims with the carrier and ensure a smooth resolution.

Restocking Fee

In certain situations, we may charge a restocking fee to cover administrative and handling costs.

Out of Stock Items for Exchanges

If an exchange is requested but the item is out of stock, we will offer either store credit or the option to choose a different item of equal value.

Fraud Prevention

We reserve the right to refuse exchanges if we suspect any fraud or abuse of our exchange policy.